24 April 2012

Restaurant no-shows: are booking websites to blame?

A number of high-end restaurateurs and industry experts have condemned the use of online reservation systems, claiming booking websites are contributing to the growing number of people booking tables and not showing up.

Mark Poynton, chef -patron of Restaurant Alimentum in Cambridge, echoes the view, that booking websites have added another dimension to the problem, revealing the financial damage that fickle diners are causing for his business.


"This year alone we have had 43 tables not show up, which equates to over 100 people and about £7,000 in revenue," he said. "And it is mainly toptable that's the problem. We try to keep track of everybody that does and does not show up to the restaurant, but if the trend continues then we may end our time with toptable and hopefully gain more revenue".

So maybe an exchange based booking platform which gives the client the possibility to sell his reseravtions could turn out the solution for this problem ?

To see the opportunities Bookingrid offers click here.

To get to the full article click here.

Posted by Wlad

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